Return & Exchange

At JTH Wholesale, we take pride in supplying high-quality candies, jellies, biscuits, and snacks to our wholesale customers. Due to the perishable nature of our products, we have specific guidelines for returns and exchanges.

1. General Policy

  • All sales are considered final once shipped.

  • We do not accept returns or exchanges for reasons such as over-ordering, change of mind, or unsold inventory.

  • Exceptions are only made in cases of damaged, defective, or incorrect items.

2. Damaged or Defective Products

  • If you receive products that are damaged in transit or defective, please notify us within 3 business days of delivery.

  • To process your claim, we will require:

    • Order number and invoice details.

    • Photos of the damaged/defective items and packaging.

  • After verification, we may offer one of the following at our discretion:

    • A replacement shipment (subject to stock availability).

    • A credit note applied to your next order.

    • A refund back to the original payment method.

3. Incorrect Orders

  • If you receive the wrong products or quantities, please contact us within 3 business days.

  • We will arrange a correction at no additional cost to you.

4. Return Conditions

  • Approved returns must be:

    • In original, unopened packaging.

    • Stored and handled properly (not exposed to heat, moisture, or contamination).

  • Products returned without prior authorization will not be accepted.

5. Non-Returnable Items

  • Opened or partially used products.

  • Items not stored as per food safety guidelines.

  • Products purchased on clearance or promotional sales.

6. How to Request a Return or Exchange

  • Email us at [Your Email] within the specified timeframe.

  • Include your order details, reason for return, and photos (if applicable).

  • Our customer support team will guide you through the process.

7. Shipping Costs

  • For defective, damaged, or incorrect items: JTH Wholesale will cover return or replacement shipping costs.

  • For all other cases (if exception approved): the buyer is responsible for return shipping costs.

8. Final Note

We are committed to ensuring our wholesale partners receive products in excellent condition. Please inspect your shipment immediately upon delivery to report any issues promptly.

📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
🏢 Address: [Your Business Address]