Frequently Asked Questions

1. Do you sell to the general public?

No. JTH Wholesale is a wholesale supplier, and we sell only to businesses, resellers, and bulk buyers. Retail customers are not eligible to purchase directly from us.


2. What is your minimum order quantity (MOQ)?

Minimum order quantities (MOQs) vary depending on the product. MOQs will be displayed on the product page. For large or custom bulk orders, please contact our sales team.


3. What payment methods do you accept?

We accept secure online payments via major credit/debit cards, bank transfers, and other approved payment gateways available at checkout.


4. How long will it take to process my order?

Orders are typically processed within 1–3 business days after payment confirmation. Large-volume orders may require additional processing time.


5. Do you ship internationally?

Yes, we ship internationally. Buyers are responsible for customs duties, import taxes, and any fees charged by their local authorities.


6. How much does shipping cost?

Shipping costs depend on the weight, volume, and destination of your order. Final costs will be calculated at checkout. For palletized or bulk freight orders, please contact us for a custom quote.


7. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and instructions to track your delivery online.


8. What is your return & exchange policy?

Due to the perishable nature of food products, all sales are final. Returns and exchanges are only accepted for defective, damaged, or incorrect items, reported within 3 business days of delivery.


9. Do you offer discounts on large orders?

Yes. Bulk discounts are available depending on the order size. Please reach out to our sales team for a custom quotation.


10. Can I arrange my own courier for pickup?

Yes, if you prefer to use your own courier, please contact us in advance to arrange pickup from our warehouse.


11. How do I create a wholesale account?

You can register directly on our website by filling out the wholesale account form. Our team will review and approve your account, after which you’ll be able to see wholesale pricing and place orders.


12. Who can I contact if I have questions about my order?

For assistance, please reach out to our customer support team:

📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
🏢 Address: [Your Business Address]